Refund policy

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us for a refund provided they are returned within 7 days of delivery in original packaging with no signs of use. To request a refund please contact customercare@thetonaltot.co.uk. You are responsible for the cost of shipping the item back to The Tonal Tot. You will receive an email confirmation once the returned goods have been received and inspected.

If your item has been approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days.

When returning an order or part of an order, you should consider using a trackable shipping service to ensure that we receive your return. 

Returning a Faulty Item

If you have received items which is damaged, faulty or incorrect, please report this to us within 48 hours of receiving your order so that we can rectify the situation as quickly as possible.

Claims for damaged/faulty items, will only be accepted if the items are returned to us and inspected, please bear in mind that items showing defects deemed to be due to accidental damage, general wear and tear, age or neglect will not be regarded as faulty.